If you would like to book any activities during your stay or would just like to find out more about what is on offer, please contact our Family Concierge (dial 9).

Should you require an adaptor for any electrical appliances, please contact our Family Concierge (dial 9). The power sockets in your room are 220v.

Air Conditioning

The air conditioning in your room is controlled by the small panel just inside your room. Please contact our Family Concierge if you require assistance.

Lisbon International Airport is located at 10 Km from the Hotel. We recommend you to leave to the airport: European flights 2 hours and 30 minutes prior to your flight departure.
International flights three hours prior to your flight departure. For more information please contact our Family Concierge.

The Hotel will be pleased to provide you with a qualified babysitter. Kindly contact our Family Concierge for further information.

Bed Linen
In a bid to cut down on the environmental impact of laundering your sheets, as standard they are only changed every third day. Should you wish this to be done before, please leave the designated card on the bed.

Car Hire
Should you wish to hire a car for all or part of your stay, please contact our Family Concierge.

Check Out
We kindly ask you to vacate your apartment by 11h00. If you wish to stay on and make use of the facilities for the rest of the day, we can open you a Day Guest account for further purchases you may wish to make. Should you require an extended check out time, please contact our Family Concierge in advance.

Cots are available for our younger guests. Please contact our Family Concierge.

Do Not Disturb
There is a ‘Do Not Disturb’ sign in your room. If you wish not to be disturbed by housekeeping or the turndown service, please place the ‘Do Not Disturb’ sign outside your door. Please remember to remove this once you leave to ensure we are able to service your room promptly. (This can be found hanging on the inside of your door).

Extra Bed
Extra beds are available on request. Please contact our Family Concierge.

Fire Procedure
Please familiarize yourself with the nearest fire exits and meeting point from your room.

A hairdryer is located in your bathroom underneath the sink.

Complimentary Wi-Fi Internet is available throughout the hotel, please connect to Martinhal Chiado network and access using the password guest@martinhal. Should you have any difficulties with connecting, please contact our Family Concierge (dial 9).
Laundry Service
If you would like some washing done during your stay, simply place your items in the laundry bag provided (in the wardrobe) and contact Reception to collect it (Dial “9”). Laundry sent before 13:00 will be returned the following day before 19:00. Dry cleaning is available.

Digital international newspaper service is available for free for all our guests. Our Family Concierge will also print newspapers for guests on demand (charge applies).

Pets are not allowed in the Hotel or public areas.

As a standard your bed is made up with 2 feather and 2 foam pillows. Should you wish a different combination, please contact our Family Concierge.

Take away & Home delivery
A range of take away/ home delivery options are available from 07:00 until 21:30. Please check out our take away/ home delivery menu.

A safe is located in the wardrobe of your room. Please use this to keep your valuable items safe at all times.
It is operated as follows:
To Lock
1. Place you items in the safe
2. Hold the door shut
3. Enter a 4 digit code of your choice
To Unlock
1. Enter the 4 digit code
2. Open the door
Should you experience any problems or forget your code, please contact Reception. At Reception you also have a
safe available. The Hotel cannot be held re-sponsible for valuables left in the safe.

Sewing Kit
A sewing kit can be found in the amenities set. We are also very happy to carry out simple repairs for you within our own laundry department. Please contact our Family Concierge for details.

Your own personal beach slippers can be found in your wardrobe.

Smoking is not permitted inside the hotel.

Available on request, outsourcing service in Principe Real, for more information please contact our Family Concierge.

Please contact our Family Concierge for assistance.

Tea & Coffee Facilities
Tea and coffee making facilities are available in your room. If you need any further supplies, please contact our Family concierge. Please note that the first 4 units are complimentary and there is charge for the extra Nespresso capsules.

To call the Family Concierge, simply dial 9. To make an outside call, dial 0 followed by the number. If you need help please dial 9

Our VOYA organic bathroom toiletries are based on hand-harvested seaweed – designed to delight and purify your body, we hope you enjoy them!

In a bid to cut down on the environmental impact of laundering our towels, we will only change them when you ask. To do this, place the towels in the bath or shower and the housekeeping team will provide you with a clean set.

Video on Demand
We offer a Video on Demand service, with a wide selection of movies, which are updated on a monthly basis. Please consult the interactive menu on your television for further details and prices.

Wake up Calls
If you require a wake-up call, please